Top Notch Support
At John Thomas, we believe great products deserve great service. Whether you’re choosing your first item, exploring new options, or need help with an order, our team is here to make everything smooth, simple, and stress‑free.
We’re a family‑run business, and that means you’re never treated like a ticket number. You get real people, real answers, and real support — every time.
How We Support You
Friendly, Knowledgeable Help
Our team knows our products inside out. If you have questions about sizing, firmness, colours, materials, or anything else, we’re here to guide you with clear, honest advice.
Fast Responses
We aim to respond to all enquiries as quickly as possible. Whether you reach out during the day or after hours, we’ll get back to you promptly.
Discreet & Respectful
Your privacy matters. Every interaction — from emails to packaging — is handled with complete discretion. We’re here to support you.
Order Assistance
Need help with:
- Tracking your order
- Updating delivery details
- Understanding shipping times
- Returns or exchanges
Just reach out. We’ll take care of it.
Secure & Safe
Your data and payment information are protected by industry‑leading security. We never see or store your card details, and all orders are billed discreetly under JTT Ltd.
How to Reach Us
If you need support, advice, or just a little guidance, our team is ready to help.
Email: support@johnthomastoys.co.uk
Hours: We respond as quickly as possible, typically within one business day.
Here for You, Every Step of the Way
We’re proud of the products we make — and just as proud of the service we provide. From the moment you land on our website to the moment your order arrives, we’re committed to giving you a top‑notch experience.
If you ever need us, we’re only a message away.