Top Notch Support
At John Thomas, we believe great products deserve great service. Whether you’re choosing your first item, exploring new options, or need help with an order, our team is here to make everything smooth, simple, and stress‑free.
We’re a family‑run business, and that means you’re never treated like a ticket number. You get real people, real answers, and real support — every time.
How We Support You
Friendly, Knowledgeable Help
Our team knows our products inside out. If you have questions about sizing, firmness, colours, materials, or anything else, we’re here to guide you with clear, honest advice.
Fast Responses
We aim to respond to all enquiries as quickly as possible. Whether you reach out during the day or after hours, we’ll get back to you promptly.
Discreet & Respectful
Your privacy matters. Every interaction — from emails to packaging — is handled with complete discretion. We’re here to support you.
Order Assistance
Need help with:
- Tracking your order
- Updating delivery details
- Understanding shipping times
- Returns or exchanges
Just reach out. We’ll take care of it.
Secure & Safe
Your data and payment information are protected by industry‑leading security. We never see or store your card details, and all orders are billed discreetly under JTT Ltd.
How to Reach Us
If you need support, advice, or just a little guidance, our team is ready to help.
Email: support@johnthomastoys.co.uk
Hours: We respond as quickly as possible, typically within one business day.
Here for You, Every Step of the Way
We’re proud of the products we make — and just as proud of the service we provide. From the moment you land on our website to the moment your order arrives, we’re committed to giving you a top‑notch experience.
If you ever need us, we’re only a message away.
Safety & Usage
John Thomas Toys® are for adult use only.
The use and/or misuse of large insertables can cause serious personal injury, usage of our sex toys are at the customers own risk.
- If you have any past or pre-existing physical or mental conditions then liaise with your doctor before use.
- Do not use our toys if you are pregnant or liable to become pregnant.
- Do not force a toy inside your body or be overly ambitious with the size of the toy you use. Exercise caution and common sense and build up very slowly over time and allow your body to get used to a small toy before you move up to something bigger.
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If you ever feel pain or discomfort stop using the toy immediately and contact your doctor for advice. Numbing creams are not recommended.
Before using our toys ensure it is in perfect condition and do not attempt to modify or alter in any way. - Using our toys orally carries a genuine risk of choking and even death, so use with care.
- If you intend to use temperature play with our toys, then never use extreme temperatures of hot or cold as these can produce internal burns or other damage to sensitive body parts. Always test the toy’s temperature before insertion.
- Always use lubricant prior to bodily insertion. Test the lubricant on the toy beforehand and do not use silicone based lubes.
- Wash and dry your toy before and after every use and inspect for damage. Store the toy in the faux velvet storage bag on its own.
- If using our toys you must act sensibly and responsibly and commit to regular check ups with your doctor to ensure it is safe to continue by ascertaining your oral/vaginal and/or rectal health.
- Do not use our toys if you are under the influence of drugs or alcohol.
Using our toys carries a real possibility of serious injury both physically and mentally and you do so at your own risk. JTT Ltd will not be held responsible for an injury, loss or damage incurred.